HP Remote Graphics Software (RGS) Manual do Utilizador Página 118
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Table B-2 RGS Receiver error messages (continued)
●
The RGS Sender service/daemon may have been stopped,
restarted, or killed.
●
The RGS Sender system may have been stopped/shutdown
or restarted.
●
If connecting to a Linux computer, the X Server may have
been stopped or restarted.
●
The RGS Sender or X Server may have experienced a failure.
Unable to connect to Sender! If this error is reported, see
Pre-connection checklist on page 23
for a list of possible causes.
Authentication failed! The RGS Sender has refused to allow a connection. Possible
reasons include the following:
●
The authentication credentials that you entered, such as
domain name, user name and password, are not valid or
recognized by the remote computer.
●
The RGS Sender's authentication is not configured
appropriately. See the user's manual and README.txt for
the latest directions and issues with respect to configuring
authentication.
Directory not found or not accessible! The directory file is not available. Possible reasons include:
●
The directory file name or location has been mistyped.
●
The file has been moved or is no longer available.
●
The network is down or experiencing a disruption.
●
The user does not have read permission on the file.
User not found in directory! The username of the current user of the HP Remote Graphics
Software Receiver is not found in the directory file. Possible
reasons include:
●
The username entered in the directory file does not exactly
match the real username.
●
The domainName entered in the directory file is incorrect.
See
Directory file format on page 61 for information about
choosing the correct domainName.
●
The username of the current user is not entered in the
directory. If the directory file is on a shared drive with
restrictive permissions, consult an IT specialist to add the
proper entry.
Authorization failed! The connection was authenticated, but another user is already
logged into the desktop of the remote computer. When a
connection is attempted to another user's desktop, a dialog is
displayed on the remote computer’s desktop asking the logged in
user to allow the connection. A user is not allowed to connect to
another user's desktop unless they are explicitly allowed/
authorized. Either the connection was not granted access, or the
dialog timed-out and the connection was implicitly denied.
Error: No license found for the Sender you are trying to connect
to!
A license was not found for the RGS Sender.
Error: License Expired for the Sender you are trying to connect to! The license has expired for the RGS Sender.
Error: License Invalid for the Sender you are trying to connect to! The license is invalid for the RGS Sender.
106 Appendix B Troubleshooting
- User Guide 1
- Acknowledgments 3
- About this guide 5
- Table of contents 7
- 1 Getting started in Windows 13
- 2RGS overview 14
- Typical RGS deployment 15
- User interface overview 16
- Remote Display Window 17
- Remote Display Window toolbar 18
- RGS features 19
- 8 Chapter 2 RGS overview 20
- RGS licensing 21
- Connection types 21
- Multi-monitor configurations 22
- RGS login methods 22
- Easy Login 23
- Single Sign-on 23
- Installing RGS on Windows 24
- Command Description 27
- /wanimprovement 27
- Installs HP Velocity 27
- Installing RGS on Linux 30
- 4 Pre-connection checklist 35
- Using RGS through a firewall 38
- 5 Using the RGS Receiver 40
- Creating an RGS connection 41
- Table 5-2 RGS touch gestures 42
- Connection settings 45
- Performance settings 46
- Audio settings 47
- Network settings 48
- Hotkey settings 48
- Logging settings 49
- Statistics 50
- 7 Using the RGS Sender 51
- RGS Sender GUI (Windows only) 53
- 8 Advanced RGS features 55
- Collaboration 56
- Optimizing RGS performance 57
- Configuring the X server 61
- Remote Audio 63
- Remote Audio on Linux 64
- Configuring audio on Linux 65
- Remote Clipboard 66
- Remote USB 66
- Local/Remote USB overview 67
- Auto-remoting 67
- Supported USB devices 68
- Remoting USB microphones 68
- Unique smart card handling 69
- Verifying the USB data 72
- Directory file format 73
- Auto-launching connections 76
- HPRemote log format 77
- Agent design issues 81
- Administrator alerts 82
- Sample agent 83
- Connection 88
- RGS security features 88
- Full-screen crosshair cursors 90
- 9 RGS properties 92
- Property syntax 93
- RGS Receiver properties 94
- RGS Receiver properties 83 95
- Experience properties 96
- Browser properties 97
- Audio properties 97
- Microphone properties 97
- USB properties 98
- Network properties 98
- Hotkey properties 99
- Clipboard properties 100
- Logging properties 100
- Registration properties 101
- Proxy server properties 101
- 90 Chapter 9 RGS properties 102
- RGS Sender properties 103
- 92 Chapter 9 RGS properties 104
- RGS Sender properties 93 105
- 94 Chapter 9 RGS properties 106
- RGS support matrix 107
- Keyboard locale support 109
- Application support 110
- B Troubleshooting 111
- RGS Sender network timeout 112
- Network timeout issues 113
- Troubleshooting Remote Audio 114
- Troubleshooting Remote USB 116
- RGS error messages 117
- RGS error messages 107 119
- CHP support 120
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