HP Remote Graphics Software (RGS) Manual do Utilizador Página 82
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Administrator alerts
●
Situation—Instead of shutting down an environment, an agent can be designed to alert an
administrator or operator to determine the status of the user before taking action. This watchdog
approach can further be defined to exploit redundant network connection support to a remote system
to allow user-directed shutdowns to occur.
●
Benefit—System agents are not required to take destructive action—they serve only as alarms and
monitors for alternative human intervention.
●
Issue—May require redundant networking channel. Requires administrator or operator availability to
support.
Anticipating user disconnects and reconnects
●
Situation—Users must first be warned about the consequences of disconnection. Agents that provide
protection for a disconnected session may become a nuisance for unsuspecting users if they fail to
address protective measures in place for their safety. For example, users must know how much time
they have to reconnect before safeguards take action. If a remote agent arms itself for application
termination, users should be presented with a large, unmistakable disarming "opt-out" panel that, upon
login and discovery, they can halt any agent actions before termination. Organizations should carefully
discuss and publicize safety measures due to potential data loss.
●
Issue— Users should not be able to disable or specify their own timeouts due to potential irreversible
data loss.
General agent design guidelines
In developing an agent, HP recommends following these guidelines:
●
The agent should externally log its decisions and actions for postmortem analysis.
●
Independent agents should provide their own opt-out, disarming dialogs with countdown feedback
before taking action.
●
Expect the unexpected—where possible, limit your actions to those areas you are certain of the
outcomes to minimize loss of data and productivity.
●
Always inspect error codes when reading event logs—the reliability of this RGS communication method
depends upon the Windows Event Log system. While we have yet to see a failure in this path, we
recommend using all information available to its fullest potential.
Additional features for Windows systems
The following optional procedures for the RGS Sender service can improve the reliability of your remote
agent solution.
RGS Sender Service Recovery Settings
This section discusses restart options for the RGS Sender and possible interactions of the agent with the
remote computer.
By default, most Windows services are installed without any automatic restart/recovery settings. This means
that, when a service terminates, Windows will, by default, not restart the service unless explicitly set. When
RGS Sender software is first installed, it is installed with the Windows default (do not restart).
Restarting the RGS Sender service can support RGS reconnection with a RGS Receiver client (unless a system
error prevents the RGS service from restarting).
70 Chapter 8 Advanced RGS features
- User Guide 1
- Acknowledgments 3
- About this guide 5
- Table of contents 7
- 1 Getting started in Windows 13
- 2RGS overview 14
- Typical RGS deployment 15
- User interface overview 16
- Remote Display Window 17
- Remote Display Window toolbar 18
- RGS features 19
- 8 Chapter 2 RGS overview 20
- RGS licensing 21
- Connection types 21
- Multi-monitor configurations 22
- RGS login methods 22
- Easy Login 23
- Single Sign-on 23
- Installing RGS on Windows 24
- Command Description 27
- /wanimprovement 27
- Installs HP Velocity 27
- Installing RGS on Linux 30
- 4 Pre-connection checklist 35
- Using RGS through a firewall 38
- 5 Using the RGS Receiver 40
- Creating an RGS connection 41
- Table 5-2 RGS touch gestures 42
- Connection settings 45
- Performance settings 46
- Audio settings 47
- Network settings 48
- Hotkey settings 48
- Logging settings 49
- Statistics 50
- 7 Using the RGS Sender 51
- RGS Sender GUI (Windows only) 53
- 8 Advanced RGS features 55
- Collaboration 56
- Optimizing RGS performance 57
- Configuring the X server 61
- Remote Audio 63
- Remote Audio on Linux 64
- Configuring audio on Linux 65
- Remote Clipboard 66
- Remote USB 66
- Local/Remote USB overview 67
- Auto-remoting 67
- Supported USB devices 68
- Remoting USB microphones 68
- Unique smart card handling 69
- Verifying the USB data 72
- Directory file format 73
- Auto-launching connections 76
- HPRemote log format 77
- Agent design issues 81
- Administrator alerts 82
- Sample agent 83
- Connection 88
- RGS security features 88
- Full-screen crosshair cursors 90
- 9 RGS properties 92
- Property syntax 93
- RGS Receiver properties 94
- RGS Receiver properties 83 95
- Experience properties 96
- Browser properties 97
- Audio properties 97
- Microphone properties 97
- USB properties 98
- Network properties 98
- Hotkey properties 99
- Clipboard properties 100
- Logging properties 100
- Registration properties 101
- Proxy server properties 101
- 90 Chapter 9 RGS properties 102
- RGS Sender properties 103
- 92 Chapter 9 RGS properties 104
- RGS Sender properties 93 105
- 94 Chapter 9 RGS properties 106
- RGS support matrix 107
- Keyboard locale support 109
- Application support 110
- B Troubleshooting 111
- RGS Sender network timeout 112
- Network timeout issues 113
- Troubleshooting Remote Audio 114
- Troubleshooting Remote USB 116
- RGS error messages 117
- RGS error messages 107 119
- CHP support 120
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