
Ink Supplies Troubleshooting
3-23
HP DesignJets 500, 510 and 800 Series Printers Service Manual
Printhead Error Codes
Printhead Error Codes consist of 4 digits which explain whether a
Printhead is In or Out of Warranty and what problem has caused the
Printhead to fail.
The following table explains the
first
2 digits of the Printhead Error Code:
The following table explains the
last
2 digits of the Printhead Error Code:
NOTE Try the above recommened actions one at a time and check if the
problem disappears.
Code Explanation
00 Black Printhead In Warranty
01 Magenta Printhead In Warranty
02 Cyan Printhead In Warranty
03 Yellow Printhead In Warranty
10 Black Printhead Out of Warranty
11 Magenta Printhead Out of Warranty
12 Cyan Printhead Out of Warranty
13 Yellow Printhead Out of Warranty
Code Explanation
01 to 08
Acumen Error - Reseat Printhead, clean Carriage and
Printhead flex circuit, replace faulty Printhead.
09
Printhead Thermal Error - Replace faulty Printhead; if
the problem continues,
replace Carriage Assembly.
10 to 17 Printhead Electrical Error - Clean Carriage and
Printhead flex circuit, replace the faulty Printhead,
check the other Printheads; if the problem continues,
replace Carriage Assembly.
18 to 24
Printhead Thermal Error - Replace faulty Printhead; if
the problem continues,
replace Carriage Assembly.
30 to 33 Printhead Electrical Error - Clean Carriage and
Printhead flex circuit, replace the faulty Printhead,
check the other Printheads; if the problem continues,
replace Carriage Assembly.
34 Acumen Error -
Reseat Printhead, clean Carriage and
Printhead flex circuit, replace faulty Printhead.
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