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You can access the L&TT firmware FTP site at:
“ftp.hp.com/pub/information_storage/software/ltt/firmware”.
The firmware files are named using the following convention:
LTT_<product ID>_<firmware version>.frm
For example:
LTT_A5617A_0200.frm
L&TT starts in restricted mode and most functionality is unavailable. What is
happening?
L&TT automatically runs in restricted mode when it recognizes a supported device that has a
problem with firmware and requires a firmware upgrade. There are two basic scenarios:
• L&TT recognizes the device, but the device is in brain dead mode. This usually indicates that
the device firmware is corrupt and the device is responding via boot code only.
• L&TT recognizes the device by means of the product ID code, but L&TT does not recognize
the personality codes of the device.
If one of these scenarios exist, then L&TT displays a message stating that it is running in restricted
mode when it is started. The functionality of L&TT is restricted as follows:
• All features are disabled except for firmware update and support ticket.
• The support ticket shows basic information only and excludes device details.
• For firmware upgrades, L&TT enforces the Allow all files to be selected option,
and the Options button is unavailable because all options are preset.
To exit restricted mode, exit and restart L&TT. L&TT will continue to start in restricted mode until the
problem with the offending device is resolved, or the device is disconnected.
Why doesn't L&TT for Windows see devices that are connected to a computer running
HP-UX?
L&TT does not support a client-server model such as the HP-UX Support Tools Manager. You cannot
use L&TT on a Windows workstation to view devices that are connected to a computer running
HP-UX.
Why doesn't L&TT for Windows see my USB drives?
The ASPI driver does not support USB drives. Make sure that you are using the Miniport driver.
CSI questions
• How do I set the password?
• Why does my display not show any text or only a single line of text on my HP-UX system?
• Why is there a segmentatio fault when L&TT is initiated in HP-UX?
• Why does L&TT for HP-UX not see some of my devices?
• Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?
• Why am I unable to download firmware/script files using the download option in the CSI
(HP-UX, Linux)?
• Why does L&TT for Tru64 not see some of my devices?
• Why does L&TT for Linux not see some of my devices?
• Why does L&TT for Windows not see devices that are connected to a computer running HP-UX?
• How do I connect/disconnect a SCSI device in Linux without rebooting?
156 Frequently asked questions
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- 1 Introduction 9
- What's new 10
- Autoloaders 12
- Tape drives 12
- Operating system specific 12
- Generic to tool 12
- 2 Using L&TT on Windows 14
- Starting L&TT 16
- I/O mode 18
- Application window layout 20
- ◦ Libraries and autoloaders 21
- ◦ Drives 21
- ◦ Enclosures and processors 21
- ◦ Other devices 21
- 22 Using L&TT on Windows 22
- 24 Using L&TT on Windows 24
- Managing firmware 25
- 26 Using L&TT on Windows 26
- Uploading firmware to devices 27
- Advanced options 28
- Using test screen 29
- 30 Using L&TT on Windows 30
- Aborting a test 31
- Using the utility screen 32
- Managing firmware 33 33
- Extracting a support ticket 34
- Managing firmware 35 35
- 36 Using L&TT on Windows 36
- Managing firmware 37 37
- Installation 38
- Installing L&TT for HP-UX 39
- Unistalling previous versions 40
- Installing L&TT for Mac 41
- Navigating the screens 42
- Figure 20 Command Help screen 43
- Standalone devices 45
- Acquiring firmware files 48
- Viewing test results 52
- Support ticket compression 55
- Generating an event log 58
- Viewing an event log 58
- 4 Command line functionality 59
- Command line functions 60
- Configuring L&TT 61
- Scanning the bus 62
- Listing supported tests (CLF) 63
- Running tests (CLF) 64
- Performing a firmware update 66
- Return values 70
- Diagnostic tests 71
- Drive Specific tests 72
- Device Analysis test 73
- Media Specific tests 74
- Media Validation test 76
- MO Media Validation test 77
- LTO Stuck Tape test 77
- LTO Media Assessment test 78
- LTO Data Assessment test 78
- Library Exerciser test 79
- Using the new version 80
- Using the original version 81
- Library Read Write test 82
- Other tests 85
- Installation Check test 86
- Connectivity test 86
- LTO Cooling Check test 87
- Data Compression test 87
- LTO Encryption test 88
- Device Self-test 89
- Move test 90
- Read/Write Stress test 90
- Full Sweep test 91
- Read/Write test 91
- Performance tests 94
- Performance tests 95 95
- 96 Tests 96
- Running on non-Windows 97
- Figure 38 Test options screen 98
- Performance tests 99 99
- 100 Tests 100
- Performance tests 101 101
- 102 Tests 102
- Performance tests 103 103
- 104 Tests 104
- Performance tests 105 105
- DDS Media Assessment test 108
- DDS Cooling test 109
- Utility functions 110
- Compare Statistics utility 111
- Device Configuration test 111
- Force Tape Eject utility 112
- LTO6 EEPROM download utility 112
- Read Media IDs 113
- Tape Erase utility 113
- Re-initialize LTFS tape 114
- 6 Reports and support tickets 115
- System information 117
- Drive identity 119
- STTF support ticket 119
- 7 Additional functionality 122
- Available options 124
- Windows only 125
- CSI only 125
- 126 Additional functionality 126
- Using passwords 128
- Using the Move Media function 129
- 130 Additional functionality 130
- 132 Additional functionality 132
- Running plugins 133
- Using the quiet mode feature 134
- 136 Additional functionality 136
- Using the Tool Status Report 137
- 138 Additional functionality 138
- Reboot criteria 140
- Files installed on the system 142
- Figure 64 ESL G3 service port 145
- Known issues and limitations 146
- 10 Frequently asked questions 147
- Support ticket questions 150
- Tests questions 151
- Backup and restore questions 151
- Media questions 152
- Is my LTO tape OK? 153
- Is my non-LTO tape OK? 153
- Windows questions 154
- Windows questions 155 155
- CSI questions 156
- CSI questions 157 157
- CSI questions 159 159
- 11 Troubleshooting 160
- Troubleshooting devices 161 161
- 162 Troubleshooting 162
- Backup failed 163
- Getting support 164
- Contacting HP 164
- Other HP websites 164
- A Operating system support 165
- B Discontinued products 166
- Performing the update 167
- DLT VS80/DLT1 168
- DLT 4000/7000/8000 169
- HP DDS/DAT 170
- Compaq/Sony AIT & DDS 171
- D Support ticket fields 172
- Drive configuration 173
- Drive environment 173
- Drive performance 174
- Drive usage 174
- Drive history 175
- Cartridge identity 176
- Cartridge health 176
- Cartridge configuration 176
- Cartridge environment 177
- Cartridge performance 177
- Cartridge usage 177
- Cartridge history 178
- Classic support ticket 178
- 180 Index 180
- 182 Index 182
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