Hp Library and Tape Tools Manual do Utilizador Página 164
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12 Support and other resources
• “Getting support” (page 164)
• “Contacting HP” (page 164)
• “Other HP websites” (page 164)
Getting support
For any assistance in troubleshooting hardware products please contact standard HP support.
However, if you have any feedback, enhancements, or to report any issues in using L&TT software,
you can email to ltt.team@hp.com.You can expect a response within 24 hours (usually sooner)
during a normal business week. HP appreciates feedback on how to improve future versions of
L&TT.
NOTE: This address is intended to provide support for L&TT software. This address is not for
assistance in troubleshooting hardware products. Refer to the documentation that comes with your
hardware for support options for that product.
Contacting HP
Telephone numbers for worldwide technical support are listed on the HP support website: “http://
www.hp.com/support/”.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
For continuous quality improvement, calls may be recorded or monitored.
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
storagedocsFeedback@hp.com. All submissions become the property of HP.
Other HP websites
For additional information, see the following HP websites:
• www.hp.com
• www.hp.com/go/storage
• www.docs.hp.com
• www.hp.com/support/tapetools
• www.hp.com/support/lttcompatibility
• www.hp.com/support/manuals
• “http://www.hp.com/support/downloads”
164 Support and other resources
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- 1 Introduction 9
- What's new 10
- Autoloaders 12
- Tape drives 12
- Operating system specific 12
- Generic to tool 12
- 2 Using L&TT on Windows 14
- Starting L&TT 16
- I/O mode 18
- Application window layout 20
- ◦ Libraries and autoloaders 21
- ◦ Drives 21
- ◦ Enclosures and processors 21
- ◦ Other devices 21
- 22 Using L&TT on Windows 22
- 24 Using L&TT on Windows 24
- Managing firmware 25
- 26 Using L&TT on Windows 26
- Uploading firmware to devices 27
- Advanced options 28
- Using test screen 29
- 30 Using L&TT on Windows 30
- Aborting a test 31
- Using the utility screen 32
- Managing firmware 33 33
- Extracting a support ticket 34
- Managing firmware 35 35
- 36 Using L&TT on Windows 36
- Managing firmware 37 37
- Installation 38
- Installing L&TT for HP-UX 39
- Unistalling previous versions 40
- Installing L&TT for Mac 41
- Navigating the screens 42
- Figure 20 Command Help screen 43
- Standalone devices 45
- Acquiring firmware files 48
- Viewing test results 52
- Support ticket compression 55
- Generating an event log 58
- Viewing an event log 58
- 4 Command line functionality 59
- Command line functions 60
- Configuring L&TT 61
- Scanning the bus 62
- Listing supported tests (CLF) 63
- Running tests (CLF) 64
- Performing a firmware update 66
- Return values 70
- Diagnostic tests 71
- Drive Specific tests 72
- Device Analysis test 73
- Media Specific tests 74
- Media Validation test 76
- MO Media Validation test 77
- LTO Stuck Tape test 77
- LTO Media Assessment test 78
- LTO Data Assessment test 78
- Library Exerciser test 79
- Using the new version 80
- Using the original version 81
- Library Read Write test 82
- Other tests 85
- Installation Check test 86
- Connectivity test 86
- LTO Cooling Check test 87
- Data Compression test 87
- LTO Encryption test 88
- Device Self-test 89
- Move test 90
- Read/Write Stress test 90
- Full Sweep test 91
- Read/Write test 91
- Performance tests 94
- Performance tests 95 95
- 96 Tests 96
- Running on non-Windows 97
- Figure 38 Test options screen 98
- Performance tests 99 99
- 100 Tests 100
- Performance tests 101 101
- 102 Tests 102
- Performance tests 103 103
- 104 Tests 104
- Performance tests 105 105
- DDS Media Assessment test 108
- DDS Cooling test 109
- Utility functions 110
- Compare Statistics utility 111
- Device Configuration test 111
- Force Tape Eject utility 112
- LTO6 EEPROM download utility 112
- Read Media IDs 113
- Tape Erase utility 113
- Re-initialize LTFS tape 114
- 6 Reports and support tickets 115
- System information 117
- Drive identity 119
- STTF support ticket 119
- 7 Additional functionality 122
- Available options 124
- Windows only 125
- CSI only 125
- 126 Additional functionality 126
- Using passwords 128
- Using the Move Media function 129
- 130 Additional functionality 130
- 132 Additional functionality 132
- Running plugins 133
- Using the quiet mode feature 134
- 136 Additional functionality 136
- Using the Tool Status Report 137
- 138 Additional functionality 138
- Reboot criteria 140
- Files installed on the system 142
- Figure 64 ESL G3 service port 145
- Known issues and limitations 146
- 10 Frequently asked questions 147
- Support ticket questions 150
- Tests questions 151
- Backup and restore questions 151
- Media questions 152
- Is my LTO tape OK? 153
- Is my non-LTO tape OK? 153
- Windows questions 154
- Windows questions 155 155
- CSI questions 156
- CSI questions 157 157
- CSI questions 159 159
- 11 Troubleshooting 160
- Troubleshooting devices 161 161
- 162 Troubleshooting 162
- Backup failed 163
- Getting support 164
- Contacting HP 164
- Other HP websites 164
- A Operating system support 165
- B Discontinued products 166
- Performing the update 167
- DLT VS80/DLT1 168
- DLT 4000/7000/8000 169
- HP DDS/DAT 170
- Compaq/Sony AIT & DDS 171
- D Support ticket fields 172
- Drive configuration 173
- Drive environment 173
- Drive performance 174
- Drive usage 174
- Drive history 175
- Cartridge identity 176
- Cartridge health 176
- Cartridge configuration 176
- Cartridge environment 177
- Cartridge performance 177
- Cartridge usage 177
- Cartridge history 178
- Classic support ticket 178
- 180 Index 180
- 182 Index 182
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