Hp Library and Tape Tools Manual do Utilizador Página 160
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11 Troubleshooting
This chapter is divided into the following sections:
• Troubleshooting L&TT
• Troubleshooting devices
• Troubleshooting third-party software
Troubleshooting L&TT
If you believe that you have encountered a software issue with the L&TT program itself, send an
email to LTT[email protected]. Please be sure, as much as possible, that it is an L&TT issue rather
than a product issue. When sending the email, include the following:
• A description of the issue
What was being done. How it failed. Symptoms.◦
◦ Try to include the exact wording of any error messages received. This makes it much
easier for the developers to find in the code.
• The configuration of the system
System type, OS type and variant, patch status◦
◦ HBA type, drivers used, revisions
◦ Device type, firmware revisions
◦ Connectivity — FC/SCSI, SAN, or direct connect
• Key L&TT logging data
The event log with I/O history enabled. The I/O history enabled event log contains critical
information that HP programmers can use to debug problems with the application itself.
◦
In the event of a device detection issue, support ticket generation issue, firmware update
issue, or other problem, enable I/O history in the event log. Restart L&TT and perform
the operation that failed previously. The event log will capture critical I/O information.
◦ A TSR (Tool Status Report). See “Using the Tool Status Report” (page 137).
Be prepared to provide additional information if requested by the L&TT support team. You can
also send comments, feedback, suggestions, and questions to LTT[email protected].
Troubleshooting devices
Click the appropriate link:
• Using L&TT to troubleshoot tape devices
• Additional interactive device troubleshooting content
Using L&TT to troubleshoot tape devices
HP requests that customers perform diagnostics on their drive before requesting a replacement.
This section tells you how, why and when to run these diagnostics so that you can identify and
potentially fix your problems without the need to contact HP support. If L&TT determines that your
tape drive is not functioning correctly and does need to be exchanged, then the accompanying
failure information provides a faster response from HP support.
160 Troubleshooting
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- 1 Introduction 9
- What's new 10
- Autoloaders 12
- Tape drives 12
- Operating system specific 12
- Generic to tool 12
- 2 Using L&TT on Windows 14
- Starting L&TT 16
- I/O mode 18
- Application window layout 20
- ◦ Libraries and autoloaders 21
- ◦ Drives 21
- ◦ Enclosures and processors 21
- ◦ Other devices 21
- 22 Using L&TT on Windows 22
- 24 Using L&TT on Windows 24
- Managing firmware 25
- 26 Using L&TT on Windows 26
- Uploading firmware to devices 27
- Advanced options 28
- Using test screen 29
- 30 Using L&TT on Windows 30
- Aborting a test 31
- Using the utility screen 32
- Managing firmware 33 33
- Extracting a support ticket 34
- Managing firmware 35 35
- 36 Using L&TT on Windows 36
- Managing firmware 37 37
- Installation 38
- Installing L&TT for HP-UX 39
- Unistalling previous versions 40
- Installing L&TT for Mac 41
- Navigating the screens 42
- Figure 20 Command Help screen 43
- Standalone devices 45
- Acquiring firmware files 48
- Viewing test results 52
- Support ticket compression 55
- Generating an event log 58
- Viewing an event log 58
- 4 Command line functionality 59
- Command line functions 60
- Configuring L&TT 61
- Scanning the bus 62
- Listing supported tests (CLF) 63
- Running tests (CLF) 64
- Performing a firmware update 66
- Return values 70
- Diagnostic tests 71
- Drive Specific tests 72
- Device Analysis test 73
- Media Specific tests 74
- Media Validation test 76
- MO Media Validation test 77
- LTO Stuck Tape test 77
- LTO Media Assessment test 78
- LTO Data Assessment test 78
- Library Exerciser test 79
- Using the new version 80
- Using the original version 81
- Library Read Write test 82
- Other tests 85
- Installation Check test 86
- Connectivity test 86
- LTO Cooling Check test 87
- Data Compression test 87
- LTO Encryption test 88
- Device Self-test 89
- Move test 90
- Read/Write Stress test 90
- Full Sweep test 91
- Read/Write test 91
- Performance tests 94
- Performance tests 95 95
- 96 Tests 96
- Running on non-Windows 97
- Figure 38 Test options screen 98
- Performance tests 99 99
- 100 Tests 100
- Performance tests 101 101
- 102 Tests 102
- Performance tests 103 103
- 104 Tests 104
- Performance tests 105 105
- DDS Media Assessment test 108
- DDS Cooling test 109
- Utility functions 110
- Compare Statistics utility 111
- Device Configuration test 111
- Force Tape Eject utility 112
- LTO6 EEPROM download utility 112
- Read Media IDs 113
- Tape Erase utility 113
- Re-initialize LTFS tape 114
- 6 Reports and support tickets 115
- System information 117
- Drive identity 119
- STTF support ticket 119
- 7 Additional functionality 122
- Available options 124
- Windows only 125
- CSI only 125
- 126 Additional functionality 126
- Using passwords 128
- Using the Move Media function 129
- 130 Additional functionality 130
- 132 Additional functionality 132
- Running plugins 133
- Using the quiet mode feature 134
- 136 Additional functionality 136
- Using the Tool Status Report 137
- 138 Additional functionality 138
- Reboot criteria 140
- Files installed on the system 142
- Figure 64 ESL G3 service port 145
- Known issues and limitations 146
- 10 Frequently asked questions 147
- Support ticket questions 150
- Tests questions 151
- Backup and restore questions 151
- Media questions 152
- Is my LTO tape OK? 153
- Is my non-LTO tape OK? 153
- Windows questions 154
- Windows questions 155 155
- CSI questions 156
- CSI questions 157 157
- CSI questions 159 159
- 11 Troubleshooting 160
- Troubleshooting devices 161 161
- 162 Troubleshooting 162
- Backup failed 163
- Getting support 164
- Contacting HP 164
- Other HP websites 164
- A Operating system support 165
- B Discontinued products 166
- Performing the update 167
- DLT VS80/DLT1 168
- DLT 4000/7000/8000 169
- HP DDS/DAT 170
- Compaq/Sony AIT & DDS 171
- D Support ticket fields 172
- Drive configuration 173
- Drive environment 173
- Drive performance 174
- Drive usage 174
- Drive history 175
- Cartridge identity 176
- Cartridge health 176
- Cartridge configuration 176
- Cartridge environment 177
- Cartridge performance 177
- Cartridge usage 177
- Cartridge history 178
- Classic support ticket 178
- 180 Index 180
- 182 Index 182
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