Hp Library and Tape Tools Manual do Utilizador Página 7
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How do I send a support ticket?.........................................................................................151
Tests questions......................................................................................................................151
Why should I run L&TT tests?.............................................................................................151
Why should I stop the backup/restore activity when running LTT tests?....................................151
Does all tests required to stop the backup & restore activities?................................................151
How do I know which test to run?......................................................................................151
Why is the Assessment test recommended?..............................................................................151
Backup and restore questions.................................................................................................151
Was my backup successful (LTO only)?...............................................................................152
How fast will my backups be?...........................................................................................152
How fast will my restores be?............................................................................................152
How do I send an L&TT event log?.....................................................................................152
If backup/restore fails what I should do?.............................................................................152
How LTT can help to identify the problems during backup/restore?.........................................152
Media questions...................................................................................................................152
Is my LTO tape OK?.........................................................................................................153
Is my non-LTO tape OK?...................................................................................................153
How do I verify the capacity of a tape?..............................................................................153
How many more uses are left in this cleaning cartridge (LTO only)?........................................153
How do I send an L&TT event log?.....................................................................................153
Windows questions ..............................................................................................................154
Why can't I uninstall L&TT or install a new version?..............................................................154
How do I run L&TT from a CD or USB flash drive?................................................................154
How do I shut down the application in the taskbar?..............................................................154
When installing L&TT for Windows, should I uninstall my previous version first?........................155
How do I erase an LTO FUP tape?......................................................................................155
How do I configure email to send support tickets?................................................................155
Does L&TT use any system resources in the background?.......................................................155
I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website
to download firmware updates?.........................................................................................155
L&TT starts in restricted mode and most functionality is unavailable. What is happening?..........156
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...156
Why doesn't L&TT for Windows see my USB drives?.............................................................156
CSI questions ......................................................................................................................156
How do I set the password?..............................................................................................157
Why does my display not show any text or only a single line of text on my HP-UX system?.........157
Why is there a segmentation fault when L&TT is initiated in HP-UX?........................................157
Why doesn't L&TT for HP-UX see some of my devices?..........................................................157
Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?...................158
Why am I unable to download firmware/script files using the download option in the CSI (HP-UX,
Linux)?............................................................................................................................158
Why doesn't L&TT for Tru64 see some of my devices?...........................................................158
Why doesn't L&TT for Linux see some of my devices?............................................................158
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...159
How do I connect/disconnect a SCSI device in Linux without rebooting?.................................159
Why doesn't L&TT for VMS see my media changer?.............................................................159
Why am I getting Error activating image PTHREAD$RTL while running L&TT on VMS 7.3-1?.......159
11 Troubleshooting....................................................................................160
Troubleshooting L&TT............................................................................................................160
Troubleshooting devices.........................................................................................................160
Using L&TT to troubleshoot tape devices..............................................................................160
Are you performing regular maintenance?......................................................................161
Is the drive connected properly?....................................................................................161
Is the drive working as expected?..................................................................................162
Contents 7
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- 1 Introduction 9
- What's new 10
- Autoloaders 12
- Tape drives 12
- Operating system specific 12
- Generic to tool 12
- 2 Using L&TT on Windows 14
- Starting L&TT 16
- I/O mode 18
- Application window layout 20
- ◦ Libraries and autoloaders 21
- ◦ Drives 21
- ◦ Enclosures and processors 21
- ◦ Other devices 21
- 22 Using L&TT on Windows 22
- 24 Using L&TT on Windows 24
- Managing firmware 25
- 26 Using L&TT on Windows 26
- Uploading firmware to devices 27
- Advanced options 28
- Using test screen 29
- 30 Using L&TT on Windows 30
- Aborting a test 31
- Using the utility screen 32
- Managing firmware 33 33
- Extracting a support ticket 34
- Managing firmware 35 35
- 36 Using L&TT on Windows 36
- Managing firmware 37 37
- Installation 38
- Installing L&TT for HP-UX 39
- Unistalling previous versions 40
- Installing L&TT for Mac 41
- Navigating the screens 42
- Figure 20 Command Help screen 43
- Standalone devices 45
- Acquiring firmware files 48
- Viewing test results 52
- Support ticket compression 55
- Generating an event log 58
- Viewing an event log 58
- 4 Command line functionality 59
- Command line functions 60
- Configuring L&TT 61
- Scanning the bus 62
- Listing supported tests (CLF) 63
- Running tests (CLF) 64
- Performing a firmware update 66
- Return values 70
- Diagnostic tests 71
- Drive Specific tests 72
- Device Analysis test 73
- Media Specific tests 74
- Media Validation test 76
- MO Media Validation test 77
- LTO Stuck Tape test 77
- LTO Media Assessment test 78
- LTO Data Assessment test 78
- Library Exerciser test 79
- Using the new version 80
- Using the original version 81
- Library Read Write test 82
- Other tests 85
- Installation Check test 86
- Connectivity test 86
- LTO Cooling Check test 87
- Data Compression test 87
- LTO Encryption test 88
- Device Self-test 89
- Move test 90
- Read/Write Stress test 90
- Full Sweep test 91
- Read/Write test 91
- Performance tests 94
- Performance tests 95 95
- 96 Tests 96
- Running on non-Windows 97
- Figure 38 Test options screen 98
- Performance tests 99 99
- 100 Tests 100
- Performance tests 101 101
- 102 Tests 102
- Performance tests 103 103
- 104 Tests 104
- Performance tests 105 105
- DDS Media Assessment test 108
- DDS Cooling test 109
- Utility functions 110
- Compare Statistics utility 111
- Device Configuration test 111
- Force Tape Eject utility 112
- LTO6 EEPROM download utility 112
- Read Media IDs 113
- Tape Erase utility 113
- Re-initialize LTFS tape 114
- 6 Reports and support tickets 115
- System information 117
- Drive identity 119
- STTF support ticket 119
- 7 Additional functionality 122
- Available options 124
- Windows only 125
- CSI only 125
- 126 Additional functionality 126
- Using passwords 128
- Using the Move Media function 129
- 130 Additional functionality 130
- 132 Additional functionality 132
- Running plugins 133
- Using the quiet mode feature 134
- 136 Additional functionality 136
- Using the Tool Status Report 137
- 138 Additional functionality 138
- Reboot criteria 140
- Files installed on the system 142
- Figure 64 ESL G3 service port 145
- Known issues and limitations 146
- 10 Frequently asked questions 147
- Support ticket questions 150
- Tests questions 151
- Backup and restore questions 151
- Media questions 152
- Is my LTO tape OK? 153
- Is my non-LTO tape OK? 153
- Windows questions 154
- Windows questions 155 155
- CSI questions 156
- CSI questions 157 157
- CSI questions 159 159
- 11 Troubleshooting 160
- Troubleshooting devices 161 161
- 162 Troubleshooting 162
- Backup failed 163
- Getting support 164
- Contacting HP 164
- Other HP websites 164
- A Operating system support 165
- B Discontinued products 166
- Performing the update 167
- DLT VS80/DLT1 168
- DLT 4000/7000/8000 169
- HP DDS/DAT 170
- Compaq/Sony AIT & DDS 171
- D Support ticket fields 172
- Drive configuration 173
- Drive environment 173
- Drive performance 174
- Drive usage 174
- Drive history 175
- Cartridge identity 176
- Cartridge health 176
- Cartridge configuration 176
- Cartridge environment 177
- Cartridge performance 177
- Cartridge usage 177
- Cartridge history 178
- Classic support ticket 178
- 180 Index 180
- 182 Index 182
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