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7 Troubleshoot the HP Jetdirect print
server
This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print
server.
A flowchart guides you to the correct procedures for troubleshooting the following:
●
Printer problems
●
HP Jetdirect hardware installation and connection problems
●
Network-related problems
To troubleshoot your HP Jetdirect print server, have the following items available:
●
HP Jetdirect configuration page (see
HP Jetdirect configuration pages on page 135)
●
Printer configuration or diagnostic page
●
Documentation provided with your printer
●
Documentation provided with your HP Jetdirect print server
●
Diagnostics tools and utilities provided with your network software, such as Novell NetWare
utilities, TCP/IP utilities, or network printer management applications, such as HP Web Jetadmin.
NOTE: For frequently asked questions about installing and configuring HP Jetdirect print servers,
search for your product at
www.hp.com/support/net_printing.
Reset to factory defaults
Use the following procedures to reset parameters on the HP Jetdirect print server to factory default
values.
CAUTION: A cold reset clears all data from memory and resets all values to their factory defaults.
Before proceeding, print an HP Jetdirect configuration page.
An HP Jetdirect X.509v3 certificate is saved after a cold reset. However, a CA certificate installed to
validate a network authentication server is not saved.
A reset can affect user-specified printer settings.
Network clients can lose their connection to the printer.
●
HP Jetdirect External Print Servers
Hold down the Test button on the print server while connecting the power cord.
●
HP LaserJet Printer with Internal EIO Print Server
Reset to factory defaults
125
- HP JETDIRECT PRINT SERVERS 1
- HP Jetdirect Print Servers 3
- Table of contents 5
- Supported print servers 11
- Supported network protocols 12
- Security protocols 13
- Supplied manuals 15
- HP support 15
- Product registration 16
- Product accessibility 16
- Table 2-1 Software Solutions 17
- HP Web Jetadmin 19
- Configure and modify a device 20
- Microsoft-supplied software 20
- Mac OS network installation 21
- Use Bonjour (Mac OS X v10.4) 22
- Verify network configuration 23
- Test the configuration 23
- 3 TCP/IP configuration 24
- IPv6 address configuration 25
- Stateful addresses 26
- IPv4 configuration 27
- Default IP address (IPv4) 28
- Default IPv4 behavior 30
- TCP/IP configuration tools 30
- Use BOOTP/TFTP (IPv4) 31
- Use DHCP (IPv4) 46
- Windows systems 47
- Use RARP (IPv4) 49
- Use Telnet (IPv4) 51
- A typical Telnet session 52
- Telnet user interface options 53
- Main Menu 71
- Use the printer control panel 72
- 4 HP Embedded Web Server 74
- Requirements 75
- HP Jetdirect Home tab 77
- Wireless 79
- TCP/IP Settings 84
- Network Identification tab 85
- TCP/IP(v4) tab 86
- TCP/IP(v6) tab 87
- Config Precedence tab 88
- Advanced tab 89
- Network Settings 91
- AppleTalk 93
- Table 4-12 SNMP tab settings 94
- Other Settings 95
- Firmware Upgrade 97
- LPD Queues 97
- USB Settings 100
- Support Info 100
- Refresh Rate 100
- Select Language 101
- Security: Settings 101
- Restore Defaults 103
- Authorization 104
- Configure certificates 105
- Networking tab 107
- Access Control 108
- Mgmt. Protocols 109
- Table 4-18 Other protocols 110
- 802.1X Authentication 111
- Table 4-19 802.1X 112
- IPsec/Firewall 113
- Assessment 113
- Other Links 114
- (V.40.xx) 115
- Figure 5-2 IPsec Policy page 116
- Default Rule example 118
- IPsec/Firewall Rules 119
- Create Address Template 120
- Create Service Template 121
- Manage Services 122
- Manage Custom Services 122
- Step 3: Specify Action 123
- Kerberos 125
- Table 5-9 Kerberos page 126
- Advanced IKE Settings 128
- Table 5-15 Manual Keys page 129
- Configure Windows systems 130
- 6 Security features (V.40.xx) 131
- Reset to factory defaults 135
- General troubleshooting 137
- Firmware download failure 144
- Status field error messages 145
- Configuration page format 146
- Configuration page messages 147
- USB printer information 148
- 802.11 Wireless settings 149
- Security Settings 152
- Network Statistics 154
- TCP/IP protocol information 154
- IPv4 section 155
- IPX/SPX protocol information 157
- Novell/NetWare parameters 158
- Error messages 160
- HP Jetdirect Security page 167
- Security settings 168
- IPsec Error Log 170
- Local IP addresses 170
- IPsec Statistics 170
- IKE Stats 171
- IPsec Rules 171
- Available Network Services 172
- ALPD printing 173
- LPD setup overview 174
- Step 3. Print a test file 175
- LPD on UNIX systems 175
- Print a test file 177
- Install TCP/IP software 178
- LPD on Windows XP systems 180
- Add a new LPD printer 181
- B FTP printing 183
- FTP login 184
- End the FTP session 185
- Commands 185
- Example FTP Session 186
- Graphical control panel menus 189
- OpenSSL license 198
- Original SSLeay license 199
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