
Use the appropriate procedure to perform a cold reset on the printer/MFP model. (In most cases
this resets the HP Jetdirect internal print server.)
◦
For older HP LaserJet printers, perform a cold reset by turning the printer off and then on
again while pressing the Go, Start, or Pause/Resume button.
◦
For recent HP LaserJet printers and MFPs, you can generally use the procedures described in
Example: Cold reset using the service menu on page 126.
◦
For other printers, or if you have questions about performing a cold reset, see your printer
service manuals. Or, visit
www.hp.com/support and search for document file
bpj02300.html.
●
HP LaserJet Printers/MFPs with Embedded HP Jetdirect Print Server
HP Jetdirect embedded print servers can be reset to factory defaults when a cold reset is
performed on the printer.
NOTE: The Restore Factory Settings menu item in the printer control panel menu does not
reset the HP Jetdirect print server.
◦
For recent LaserJet printers and MFPs, use the printer's Service menu accessed during the
initial turn-on sequence. See Example: Cold reset using the service menu on page 126.
◦
For other printers, see your printer service manuals.
Example: Cold reset using the service menu
To perform a cold reset on many recent HP LaserJet printers and MFPs, use the following steps:
1.
Turn the printer on and watch for the memory count to begin.
2. Press and hold the Select
button (or the 6 button on MFPs with numeric keypads) until the three
control panel lights (Ready, Data, Attention) blink and then remain on.
3. Release the Select
button (or 6 button). The control panel displays Select Language.
4.
Press the down arrow
M
button (or 9 button) until Cold Reset appears.
5. Press the Select
button (or 6 button) to perform a cold reset and then continue its turn-on
sequence.
Disable an HP Jetdirect embedded print server
(V.40.xx)
NOTE: You can disable HP Jetdirect EIO and external print servers by disconnecting them from the
printer/MFP.
You can disable an HP Jetdirect embedded print server by using the printer/MFP Service menu. This
can help you isolate faults to either the printer or the print server. To disable the print serer, use the
following steps:
1.
Turn the printer on and watch for the memory count to begin.
2. Press and hold the Select
button (or the 6 button on MFPs with numeric keypads) until the three
control panel lights (Ready, Data, Attention) blink and then remain on.
126 Chapter 7 Troubleshoot the HP Jetdirect print server
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