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9-22 Meridian MAX system configuration
553-4001-111 Standard 1.0 March 1997
Under these conditions, the Meridian MAX system administrator or system
operator should reconfigure the Meridian MAX Capacity Parameters more
accurately, and as soon as possible.
Impact of Meridian MAX 8 on the historical database
Most of the features introduced in Meridian MAX 8 require a small amount
of extra disk space and memory. Three of the features, however, do require
additional historical database storage space. If your historical database disk
is at or near its storage limit, you may need to reduce some of your other
capacity configuration parameters to accommodate these new features.
Depending on the capacity configuration parameters, the three features and
the additional space they require include the following:
• Nine-Digit DNIS Reporting (0.1 Mbyte to 1 Mbyte)
• DNIS-CCR Treatment Reporting (2 Mbyte to 15 Mbyte)
• Agent Activity Code Reporting (60 Mbyte to 500 Mbyte without
MQA, and 200 Mbyte to 1400 Mbyte with MQA)
Factors influencing midnight routines
The time for the midnight routines (excluding midnight backup) depends
on the database size of the interval data collected for one day, the system’s
processor, and the demand on input/output devices. The call rate is a major
factor. This value varies depending on the capacity configuration
parameters.
Interval data means historical data records kept for each 30-minute interval.
Interval data records typically occupy 50 percent of the historical database
size. The amount of the interval data is the single largest factor contributing
to the time for the midnight routines (excluding midnight backup).
The midnight backup time depends largely on the disk space occupied by
the historical database.
- Meridian MAX 1
- Publication history 3
- Contents 4
- Module (SNN/SNN-E) 3-1 5
- Chapter 5: Modems 5-1 6
- Chapter 6: Workstations 6-1 7
- Chapter 7: Printers 7-1 8
- Index 18-1 10
- Procedures 19
- About this document 22
- [Commands] 23
- Activity Code Report 23
- “Graphic Format Definition” 23
- Graph Title 23
- “Configuration Control” 23
- Sample screens 24
- Reference to NAC documents 27
- Chapter 1: Introduction 28
- Before you begin 29
- Installation responsibilities 29
- Hardware overview 30
- Software overview 31
- System performance 31
- System reliability 32
- Mean Time Between Failures 33
- Chapter 2: Site preparation 35
- Environmental requirements 38
- Site layout 40
- Printer location 41
- Multiple Queue Assignment 41
- Capacities 42
- Hardware-dependent capacities 43
- 2-10 Site preparation 44
- Calculating calls per hour 50
- Dialling plans 53
- UDP dialling plan 54
- Module (SNN/SNN-E) 56
- Single board computer cards 63
- Figure 3-3 65
- Transition cards 66
- Figure 3-5 69
- Figure 3-6 71
- Installing the power supply 75
- Input/output panels 76
- Internal input/output cables 82
- Meridian MAX module 84
- Figure 3-9 89
- Figure 3-11 91
- Figure 3-13 93
- SNN system external modem 93
- Figure 3-15 95
- NT6D51AA 96
- (qty=1–5) 96
- VME multiport cable 97
- NT8D96AE 98
- A0388536 98
- Installation Guide 100
- Meridian MAX 8 101
- Upgrade Guide 101
- Replacing the CPU card 102
- Card top 103
- Peripheral Equipment module 108
- Overview 109
- —continued— 111
- Faceplate components 114
- Hardware layout 118
- Input/output cables 121
- Input/output port assignments 125
- Figure 4-9 141
- External input/output cables 143
- –81 and the 144
- Figure 4-13 147
- Hardware upgrades 153
- SCSI terminator 157
- Hardware replacements 159
- Configuring the SMM167 card 160
- SMM167 card jumper settings 163
- Chapter 5: Modems 164
- Other modems 166
- Modem cables 168
- 5-6 Modems 169
- Figure 5-2 169
- Limited-distance modems 170
- 5-8 Modems 171
- Figure 5-3 171
- 5-10 Modems 173
- Figure 5-5 173
- 5-12 Modems 175
- Dial-up modems overview 177
- Remote diagnostic modems 178
- 5-16 Modems 179
- Figure 5-7 179
- NetComm SmartModem M7F 181
- Racal VI2422PA 183
- UDS 2440 185
- Procedure 5-4 191
- UDS EC224A/D 2400 193
- (up or down) 195
- The system responds with OK 196
- Dial-up supervisor modems 198
- UDS EC224A/D 2400 206
- Ven-Tel 2400 Plus II 209
- 12345678910 211
- HS AA CD OH RD SD TR TMMR/EO 213
- 12345678 215
- NAC connectivity 217
- 5-56 Modems 219
- Figure 5-32 219
- 5-58 Modems 221
- 5-60 Modems 223
- Figure 5-34 223
- 5-62 Modems 225
- Figure 5-36 225
- 5-66 Modems 229
- NAC 2 end 232
- NAC 1 end 232
- Meridian MAX end 232
- Remote supervisor login 235
- 5-74 Modems 237
- Figure 5-49 237
- Network link 239
- Ven-Tel 9600 Plus 246
- The system responds with 250
- Chapter 6: Workstations 256
- 6-2 Workstations 257
- Reflection 4+ 258
- Meridian Terminal Emulator 259
- The source directory is A:\ 261
- followed by {RETURN} 263
- press {CONTROL}{ALT}{X} 263
- 6-10 Workstations 265
- Figure 6-2 265
- 6-12 Workstations 267
- MTE LAN connection 268
- 6-14 Workstations 269
- PC/TCP Installation Guide 271
- CONNECTION TYPE 271
- NAME OR IP ADDRESS 271
- Diagnostics 272
- Common LAN functionality 273
- 6-20 Workstations 275
- Code Page 850 configuration 276
- 6-22 Workstations 277
- DEC VT520 or 100% compatible 278
- S1 S2 S3 284
- DEC VT220 or 100% compatible 289
- HP 700/32 or 100% compatible 291
- Chapter 7: Printers 294
- Installing a local printer 295
- Serial-parallel converter 299
- DEC LA195 300
- HP RuggedWriter 302
- 7-10 Printers 303
- Figure 7-5 303
- DeskJet 660C 311
- Meridian MAX IPE/IPE-E module 314
- Circuit Card 319
- Assigning the ports 321
- Retained port assignments 322
- Port assignment procedure 323
- Function keys 325
- Figure 9-3 327
- System parameters procedure 330
- Assigning MSI or MEI links 335
- Note 1: 348
- Column headings 351
- ACD Non AT 355
- Auto Termin (AT) 355
- A word about warranties 381
- Meridian MAX 8 platforms 382
- Keycodes 382
- New software installations 384
- Load new software release 385
- Reentry points 386
- Installation tapes 387
- 155 Mbyte installation 389
- 600 Mbyte backup tape 389
- (top view) 389
- 155 Mbyte installation/ 391
- Customer-installed software 393
- The system is ready 410
- Console Login: 410
- Factory-installed software 411
- (Just ENTER to quit) 415
- Customer Number 416
- MAX will restart 420
- Workstation configuration 422
- Connection Type 426
- Serial Port Setup 426
- LAN Connection Setup 426
- Port Maintenance Menu.” 435
- “Enable port” 435
- Procedure 12-3 436
- X11 Features and Services 441
- X11 Input/Output Guide 442
- Procedure 12-5 445
- Option 11 Installation Guide 446
- Chapter 13: Operating modes 452
- Changing the default language 453
- Training mode 454
- Precutover mode 455
- “Pre-Cutover Mode” 457
- Product mode 462
- “Product Mode” 464
- “Secure the 473
- Site preparation 474
- Hardware installation 474
- Software installation 476
- Operating modes 476
- Chapter 17: List of terms 486
- 17-2 List of terms 487
- 17-4 List of terms 489
- 17-6 List of terms 491
- 17-8 List of terms 493
- 18-2 Index 495
- 18-4 Index 497
- 18-6 Index 499
- 18-8 Index 501
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