
Meridian MAX system configuration 9-45
Meridian MAX
Installation Guide
Product release 8
Rem. Src. Qs per ACD-DN
This field shows the average number of remote source ACD-DN and
IVR queues per interval from which an ACD call may network time
overflow to a local ACD-DN queue. The range for this value is from 0
to 50.
Before entering a value, check the number of remote sites and queues
which have tried to target queues at your site. The number you enter in
this field should be higher than this total to allow for growth.
Primary Answering Qs
This field shows the average number of primary entering queues (ACD
queues to which all ACD calls are first directed in the Meridian 1
switch) in an interval. The range for this value is from zero to the total
number of queues.
The number of primary answering queues must not exceed the total
number of queues.
Trunk Reassignment (per int.)
These fields show the frequency in which trunks are reassigned. If you do
not have the capability of moving trunks from queue to queue, ignore this
section.
AT Trunk to Queue
This field shows the average percentage of auto terminate trunks
reassigned to another queue in an interval. The range for this value is
from 0 to 100 percent.
Before entering a value, look at the number and frequency that trunks
are moved in a 30-minute period. The number you enter in this field
should be higher than this figure to allow for growth.
Qs receiving Transfers
This field shows the average number of manual call transfers received
by an ACD-DN queue from another ACD-DN queue in an interval.The
number of queues receiving transfers must not exceed the total number
of queues.
Before entering a value, find the number of calls which are normally
transferred from a queue to a queue and anticipate for growth.
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