HP Vectra 520 Guia de Instalação descarregar pdf (Página 490)

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101

List of terms 17-5

Meridian MAX

Installation Guide

Product release 8

MAX

Micro-auxiliary processor

MEI

MAX Event Interface (MEI) allows Meridian MAX to send real-time,

event-related data to a third-party vendor application. Two types of protocol

data can be sent: MEI-Network for applications wishing to route calls

through the public switched network, and MEI-Observe for applications

wishing to ensure that agents are adhering to specified standards.

Meridian 1

Meridian 1 is the private branch exchange (PBX) that handles the calls to

and from the organization’s ACD system. It routes calls to the various

queues and provides the framework for all the ACD features available

through Meridian MAX.

MQA

Multiple Queue Assignment (MQA) allows agents to service up to five

queues simultaneously. At login, agents can define priorities within the

queues and assign themselves to a specific supervisor. They are also able to

between agents.

MSI

MAX Status Interface (MSI) allows Meridian MAX to send queue-based

statistical data across the LAN to a central real-time load management

system. The central system uses the data received from the Meridian MAX

and other vendors’ ACD systems to manage network traffic.

MTE

Meridian Terminal Emulator (MTE) software is a terminal emulator

package designed to run on IBM, or 100%-compatible AT or higher, PCs.

MTE contains all the functionality of Reflection 4+. It also provides

additional features such as local printing to a PC-based supervisor

workstation, LAN connectivity for supervisor workstations, and color

customization of supervisor workstation screen elements.

MVME

Motorola Versa-Module Eurocard

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