HP Vectra 520 Guia de Instalação descarregar pdf (Página 491)

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101

17-6 List of terms

553-4001-111 Standard 1.0 March 1997

NAC

Network Administration Center (NAC) is a computerized system that

allows organizations with multiple MAX sites, called nodes, to monitor and

supervise all sites from one central location.

NACD

Network Automatic Call Distribution (NACD) is an option that allows calls

to be overflowed to an ACD-DN in another node in the ACD network.

Node

A Meridian MAX or ACD-MAX system that functions as part of a

Network Administration Center (NAC) system.

Overflow

Meridian MAX allows several different overflow thresholds to be defined.

When an overflow threshold on a particular ACD-DN is reached, calls are

routed automatically to an overflow queue where they can then be

answered by the next ACD-DN that is defined to receive these overflowed

calls and is in a position to accept them.

Platform upgrade

A platform upgrade is an upgrade that involves changes to both Meridian

MAX system hardware and software. For example, an upgrade from an

ACD-MAX system to a Meridian MAX system is a platform upgrade.

Primary queue

The first queue the agent logs in to while working with MQA enabled.

SDA

Supervisor Display Access (SDA) is a feature specific to Meridian MAX

IPE/IPE-E that allows you to access another supervisor display through the

system console port or remote diagnostics modem port.

SEE system

A Meridian MAX hardware platform consisting of

• Single application module

• Existing MVME147SA–1 CPU card

• Existing mass storage unit (MSU) containing a 172 Mbyte or

240 Mbyte hard disk and a 155 Mbyte cassette tape drive

Note: Meridian MAX 7 or higher does not support the SEE hardware

platform.

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