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Site preparation 2-17
Meridian MAX
Installation Guide
Product release 8
• Trunk-level reporting and the agent activity code feature are enabled.
• Interval data is being stored from RAM to disk.
• Midnight routines are not running.
• Meridian MAX supervisors have their display refresh rate set at 10
seconds.
• Maximum number of Meridian MAX supervisors are logged in.
• Shifts change with about one third of the agents logging on and off.
• Supervisors are using the Spare Position Handling feature.
• Three simultaneous historical reports are being generated.
• Historical database is one third its maximum size.
• There are no active MSI connections, NAC connections, or
Configuration Control commands.
• There is one active MEI-Network connection.
• There are three active MEI-Observe connections.
Table 2-7 provides the maximum sustainable call rate which can be
supported by a fully loaded Meridian MAX. On the Meridian 1, all the
agents are servicing five queues with talk times of 30, 60, 90, and 120
seconds, randomly selected.
Table 2-7
Maximum sustainable call rate at full load (with shift change)
Platform HSL baud rate
Meridian MAX 8
simple calls per
hour
Meridian MAX 8
HSL messages per
hour
SNN-Enhanced 9600 or 19 200 22 000 110 000
SNN 9600 or 19 200 10 000 50 000
IPE-Enhanced 9600 or 19 200 3500 17 500
IPE 9600 or 19 200 4000 20 000
- Meridian MAX 1
- Publication history 3
- Contents 4
- Module (SNN/SNN-E) 3-1 5
- Chapter 5: Modems 5-1 6
- Chapter 6: Workstations 6-1 7
- Chapter 7: Printers 7-1 8
- Index 18-1 10
- Procedures 19
- About this document 22
- [Commands] 23
- Activity Code Report 23
- “Graphic Format Definition” 23
- Graph Title 23
- “Configuration Control” 23
- Sample screens 24
- Reference to NAC documents 27
- Chapter 1: Introduction 28
- Before you begin 29
- Installation responsibilities 29
- Hardware overview 30
- Software overview 31
- System performance 31
- System reliability 32
- Mean Time Between Failures 33
- Chapter 2: Site preparation 35
- Environmental requirements 38
- Site layout 40
- Printer location 41
- Multiple Queue Assignment 41
- Capacities 42
- Hardware-dependent capacities 43
- 2-10 Site preparation 44
- Calculating calls per hour 50
- Dialling plans 53
- UDP dialling plan 54
- Module (SNN/SNN-E) 56
- Single board computer cards 63
- Figure 3-3 65
- Transition cards 66
- Figure 3-5 69
- Figure 3-6 71
- Installing the power supply 75
- Input/output panels 76
- Internal input/output cables 82
- Meridian MAX module 84
- Figure 3-9 89
- Figure 3-11 91
- Figure 3-13 93
- SNN system external modem 93
- Figure 3-15 95
- NT6D51AA 96
- (qty=1–5) 96
- VME multiport cable 97
- NT8D96AE 98
- A0388536 98
- Installation Guide 100
- Meridian MAX 8 101
- Upgrade Guide 101
- Replacing the CPU card 102
- Card top 103
- Peripheral Equipment module 108
- Overview 109
- —continued— 111
- Faceplate components 114
- Hardware layout 118
- Input/output cables 121
- Input/output port assignments 125
- Figure 4-9 141
- External input/output cables 143
- –81 and the 144
- Figure 4-13 147
- Hardware upgrades 153
- SCSI terminator 157
- Hardware replacements 159
- Configuring the SMM167 card 160
- SMM167 card jumper settings 163
- Chapter 5: Modems 164
- Other modems 166
- Modem cables 168
- 5-6 Modems 169
- Figure 5-2 169
- Limited-distance modems 170
- 5-8 Modems 171
- Figure 5-3 171
- 5-10 Modems 173
- Figure 5-5 173
- 5-12 Modems 175
- Dial-up modems overview 177
- Remote diagnostic modems 178
- 5-16 Modems 179
- Figure 5-7 179
- NetComm SmartModem M7F 181
- Racal VI2422PA 183
- UDS 2440 185
- Procedure 5-4 191
- UDS EC224A/D 2400 193
- (up or down) 195
- The system responds with OK 196
- Dial-up supervisor modems 198
- UDS EC224A/D 2400 206
- Ven-Tel 2400 Plus II 209
- 12345678910 211
- HS AA CD OH RD SD TR TMMR/EO 213
- 12345678 215
- NAC connectivity 217
- 5-56 Modems 219
- Figure 5-32 219
- 5-58 Modems 221
- 5-60 Modems 223
- Figure 5-34 223
- 5-62 Modems 225
- Figure 5-36 225
- 5-66 Modems 229
- NAC 2 end 232
- NAC 1 end 232
- Meridian MAX end 232
- Remote supervisor login 235
- 5-74 Modems 237
- Figure 5-49 237
- Network link 239
- Ven-Tel 9600 Plus 246
- The system responds with 250
- Chapter 6: Workstations 256
- 6-2 Workstations 257
- Reflection 4+ 258
- Meridian Terminal Emulator 259
- The source directory is A:\ 261
- followed by {RETURN} 263
- press {CONTROL}{ALT}{X} 263
- 6-10 Workstations 265
- Figure 6-2 265
- 6-12 Workstations 267
- MTE LAN connection 268
- 6-14 Workstations 269
- PC/TCP Installation Guide 271
- CONNECTION TYPE 271
- NAME OR IP ADDRESS 271
- Diagnostics 272
- Common LAN functionality 273
- 6-20 Workstations 275
- Code Page 850 configuration 276
- 6-22 Workstations 277
- DEC VT520 or 100% compatible 278
- S1 S2 S3 284
- DEC VT220 or 100% compatible 289
- HP 700/32 or 100% compatible 291
- Chapter 7: Printers 294
- Installing a local printer 295
- Serial-parallel converter 299
- DEC LA195 300
- HP RuggedWriter 302
- 7-10 Printers 303
- Figure 7-5 303
- DeskJet 660C 311
- Meridian MAX IPE/IPE-E module 314
- Circuit Card 319
- Assigning the ports 321
- Retained port assignments 322
- Port assignment procedure 323
- Function keys 325
- Figure 9-3 327
- System parameters procedure 330
- Assigning MSI or MEI links 335
- Note 1: 348
- Column headings 351
- ACD Non AT 355
- Auto Termin (AT) 355
- A word about warranties 381
- Meridian MAX 8 platforms 382
- Keycodes 382
- New software installations 384
- Load new software release 385
- Reentry points 386
- Installation tapes 387
- 155 Mbyte installation 389
- 600 Mbyte backup tape 389
- (top view) 389
- 155 Mbyte installation/ 391
- Customer-installed software 393
- The system is ready 410
- Console Login: 410
- Factory-installed software 411
- (Just ENTER to quit) 415
- Customer Number 416
- MAX will restart 420
- Workstation configuration 422
- Connection Type 426
- Serial Port Setup 426
- LAN Connection Setup 426
- Port Maintenance Menu.” 435
- “Enable port” 435
- Procedure 12-3 436
- X11 Features and Services 441
- X11 Input/Output Guide 442
- Procedure 12-5 445
- Option 11 Installation Guide 446
- Chapter 13: Operating modes 452
- Changing the default language 453
- Training mode 454
- Precutover mode 455
- “Pre-Cutover Mode” 457
- Product mode 462
- “Product Mode” 464
- “Secure the 473
- Site preparation 474
- Hardware installation 474
- Software installation 476
- Operating modes 476
- Chapter 17: List of terms 486
- 17-2 List of terms 487
- 17-4 List of terms 489
- 17-6 List of terms 491
- 17-8 List of terms 493
- 18-2 Index 495
- 18-4 Index 497
- 18-6 Index 499
- 18-8 Index 501
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