HP Vectra 520 Guia de Instalação descarregar pdf (Página 50)

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2-16 Site preparation

553-4001-111 Standard 1.0 March 1997

Calculating calls per hour

This section describes how to calculate the number of calls which can be

supported by your Meridian MAX in a variety of scenarios.

Describing calls per hour

The maximum number of calls per hour (cph or call rate) for a Meridian

MAX is calculated as simple calls per hour.

A simple call per hour is an external call which enters an ACD-DN,

answered by an agent servicing that ACD-DN, and released. This scenario

generates five HSL messages. A simple abandoned call generates two HSL

messages. There are more HSL messages when the call is routed through

CCR, IVR, NACD, and so on.

In Meridian MAX 8, the maximum call rates (when using most of the

features) have been reduced to accommodate new features which require a

significant amount of disk space and memory.

The maximum sustainable call rate varies depending on the load on the

Meridian MAX, which depends on the features being used at the time. The

peak call rate (a rate greater than the maximum sustainable call rate) is

difficult to determine since it will adversely affect the performance of the

various features.

The effects are different depending on the set of features. One guideline is

that the peak call rate can only be sustained for a maximum of 30 seconds.

The call rates stated are the rates that the Meridian MAX can support. The

Meridian 1 may support maximum/peak call rates higher or lower than the

Meridian MAX can support.

Call rates at full load

A fully loaded Meridian MAX has almost every feature in use to its

maximum capacity with certain events occurring during peak day service.

This causes the system to use more CPU and I/O resources.

This is a list of the most common features and events which consume a

large amount of CPU and I/O resources.

• These options, which can be purchased, must be enabled: MTE, CCR,

NACD, CC, NAC, MQA, and MSI.

• These options, which can also be purchased, are set to their maximum:

number of queues, positions, LAN supervisor sessions, MEI-Network

links, and MEI-Observe links.

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